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Customer Support
Customer Support for EDI tradefast is available between the hours of 8:45 AM and 17:45 PM, Monday to Friday excluding public holidays, all year round.
It provides persons nominated by a user with the opportunity to report and discuss service problems as they may arise. Any service problem that a user may have with their use of EDI tradefast must be reported in the first instance to Customer Support.
The Customer Support facility is not designed to provide support to users who:
The services to support these activities are not the responsibility of eircom net’s EDI tradefast
service. Support for these activities should be arranged through your software provider or
your Internet Service Provider as appropriate.
You can contact the Customer Support team
- require support on their Internet connection or browser software.
- are developing a new internal system interface, or
- are effecting a significant change in their existing software or service set-up
- by phone:1890 334 222
+353 1 260 3511
- by fax:1890 260 860
+353 1 701 0860
- by email:editradefast.support@eircom.net